We believe communication between businesses and customers should be personal, quick, and responsive. Businesses should know who their customers are and understand their history of interactions. Customers want to communicate with agents who are knowledgeable and can help them to resolve their problem or request.
So, your company signed up for Sonar so you can connect with your customers through mobile messaging. Text is by far more effective (98% read rates) and efficient compared to regular means of communication such as phone calling and email. However, how and where should your company start? Here are some tips to start with:
Ready to streamline communication with your customers?