At Sonar, we take consumer protection very seriously. Lately, consumer protection has become a very hot topic of discussion, especially when it comes to digital protection of personal data on the web. In the European Union, they implemented a General Data Protection Regulation (GDPR) which took effect in May 2018. Shortly after, the state of California introduced legislation for the California Consumer Privacy Act (CCPA) which will take effect Jan 1, 2020.
Both of these programs (GDPR and CCPA) allow consumers to request that their data be removed from any company they communicate or interact with. Being a messaging solution, Sonar is a downstream provider, and it makes sense that if your consumers invoke their right to be forgotten, you also need the ability to remove them from our system.
To help maintain compliance, Sonar has two API endpoints our partners can utilize to complete any consumer’s right to be forgotten. The first is a GET request to retrieve some basic information about that contact and provide a history of all messages with that contact. The DELETE request will then prompt Sonar to purge all identifying information about this contact from our system as well as downstream telephony providers.
Both of these endpoints are meant to be used for GDPR and CCPA compliance reasons from our partners. Privacy, security, and compliance are three pillars Sonar strongly stands behind. If you have any questions, feel free to reach out to us at contact@sendsonar.com.
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