Texting offers immediacy and convenience, highly desirable traits when it comes to engaging with the provider of your security and home automation system. Converting 10% of their inbound phone-based customer contact to a digital messaging experience in 5 short months, Brinks saw a noticeable difference in how customers and agents interact.
For sales teams and organizations, scheduling meetings is crucial to their business goals. They don’t have time to waste and they need to get customers/prospects scheduled while they’re interested to increase the chances of a deal and improve customer satisfaction.
Thanks to the resounding popularity of smartphones and other mobile devices such as tablets and phablets, marketers have found ways to integrate SMS marketing and mobile marketing into the fold of digital marketing campaign strategies.
As text messaging continues to emerge as the leading channel of communication for consumers, this advanced technology allows agents/reps to handle multiple text message conversations all in one screen.
Enter text message customer service. This mode of communication has taken over traditional means like phone and email as consumers prefer the ease, convenience, and hassle-free nature of text messaging.
A/B testing allows companies to test different versions of a message copy on small or large portions of their SMS opt-in base simultaneously, allowing them to see which version of a text message performs better.
Text messaging is a highly popular form of communication in people’s everyday lives. As such, it only seems natural that companies would use texting as a service, sales, and marketing tool — and the results have been astounding.
On June 25, 2020, the Federal Communications Commission (FCC) ruled that “peer-to-peer” texting systems are not automatic telephone dialing systems as that term is defined in the Telephone Consumer Protection Act (TCPA). This ruling gives SMS platforms even more protection from compliance regulations.
SMS marketing is becoming a huge trend among marketers, sales reps, and businesses altogether. SMS offers a number of advantages and beneficial features to businesses increasing their potential for further success, higher number of sales, and opening up a direct line to consumers.
Sonar offers an easy-to-use, no-set-up solution which will enable you to send thousands of messages from a web-based platform in a matter of hours. We don’t just stop there! Sonar goes well beyond basic SMS solutions.
Ready to streamline communication with your customers?