Sonar has been collaborating with companies since 2014 to implement intuitive, engaging, and easy communication strategies. 2020 brought a myriad of changes, including the ways customers want and expect to connect with businesses. Our partners adapted during a time of immense uncertainty and, ultimately, grew closer with their customers and communities. Based on our observations,
Many of Sonar’s partners automate the process of asking for referrals. It takes pressure off of sales teams after closing a deal and helps customer success teams track customer satisfaction. Here are some best practices our team has noticed among partners.
Businesses both large and small have needed to adapt to shifting consumer patterns in 2020. As customers navigate the complexities of 2020, lending companies must become a trustworthy and accessible resource for information and support. Texting can be the key.
SMS marketing resembles a hidden gem that’s slowly yet steadily coming out of its shell. It has already managed to become popular among a huge number of businesses and is now known as one of the most fruitful marketing strategies.
Texting offers immediacy and convenience, highly desirable traits when it comes to engaging with the provider of your security and home automation system. Converting 10% of their inbound phone-based customer contact to a digital messaging experience in 5 short months, Brinks saw a noticeable difference in how customers and agents interact.
For sales teams and organizations, scheduling meetings is crucial to their business goals. They don’t have time to waste and they need to get customers/prospects scheduled while they’re interested to increase the chances of a deal and improve customer satisfaction.
Thanks to the resounding popularity of smartphones and other mobile devices such as tablets and phablets, marketers have found ways to integrate SMS marketing and mobile marketing into the fold of digital marketing campaign strategies.
As text messaging continues to emerge as the leading channel of communication for consumers, this advanced technology allows agents/reps to handle multiple text message conversations all in one screen.
Enter text message customer service. This mode of communication has taken over traditional means like phone and email as consumers prefer the ease, convenience, and hassle-free nature of text messaging.
A/B testing allows companies to test different versions of a message copy on small or large portions of their SMS opt-in base simultaneously, allowing them to see which version of a text message performs better.
Ready to streamline communication with your customers?