Sonar was first envisioned in March 2014 through what would become a core value of ours: listening to customers and putting them first. While working at a startup accelerator, I was helping a company in desperate need of communicating with its customers through text messaging. At the time, there wasn’t an out of the box
Matthew Berman, CEO of Sonar, recently sat down with Chris Messina, who coined the term “conversational commerce“, to discuss the future of messaging and bots. Below is a transcript of the SonarCast:
“Messaging allows computing to go with us wherever we are and interact with services in an asynchronous way” – Chris Messina Matthew Berman, CEO of Sonar, recently sat down with Chris Messina to discuss the future of messaging and bots.
It’s a familiar voice we all know far too well. “If you know the extension of the person you would like to reach, you may dial it at any time. Press 0 to speak with a representative. For all other callers, please listen to the following options: for account information press 1, for questions about