High Demand for Text-Based Customer Service

Let’s have a closer look at the benefits of SMS marketing and see why it’s paving a successful path of becoming one of the most demanded and popular marketing strategies ever.


Text Message Customer Service

In the recent survey “The High Demand for Customer Service via Text Message,” HeyWire Business found that over half of respondents (52%) said they would be likely to text with a customer support agent, and that same group “would prefer texting customer support more than their current preferred method of communication.” This reinforces the fact that consumers are welcoming texting solutions in their customer service experience.

As text messaging continues to emerge as the leading channel of communication for consumers, this advanced technology allows agents/reps to handle multiple text message conversations all in one screen. They can view the history of each conversation for context, thereby streamlining the process and increasing agent capacity while reducing contact center costs. 


Why Sonar?

Sonar offers an easy-to-use, no-set-up solution which will enable you to send thousands of messages from a web-based platform in a matter of hours. We don’t just stop there! Sonar goes well beyond basic SMS solutions. We’ve built out dedicated sales, marketing, and operations features that will elevate your mobile strategy, while keeping you compliant and your consumers safe. 

All the above-listed benefits of SMS marketing make the reason for its drastic growth and popularity obvious. Thus, if you want to reach business growth, increase the number of your customers, and improve your bottom line, you should surely go for SMS marketing. It’s one of the most rewarding mobile strategies out there!

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