Most companies understand the importance of a sales pipeline. At each stage, drop-offs are expected. Within these drop-offs, there’s a percentage that have just “gone dark”, meaning they are still qualified, but haven’t moved to the next stage due to lack of responses or action taken on their behalf. This blog explains how important structured follow-ups are.
Looking for a way to stay on top of conversations that require follow-ups at a later time? Perhaps you’d like to send out reminders for appointments or paperwork. Or, maybe you’re looking for marketing automations to help nurture leads with drip-messaging campaigns. Even if it’s a combination of the three, Sonar’s got you covered.
Workflow automation is rapidly becoming an integral part of the everyday operations for all kinds of businesses. Businesses should consider workflow automation when there is a repetitive series of tasks to implement. This blog explains what workflows are, how they help companies, and shares some popular workflows in Sonar.
Simply put, Hosted SMS is a technology that adds business-grade messaging capabilities to a landline or existing business phone number. This does not affect your voice capabilities of the existing number. Hosted SMS only registers the number for SMS to route in and out of Sonar’s platform. Here’s how to get started:
SMS Delivery is a measure of the percentage of outgoing text messages which are received at their intended destination. There’s a lot of criteria that determines whether or not your message will be delivered. In this blog, we discuss criteria and tips to improve deliverability rates.
Campaigns allow you to send highly targeted messages to segment(s) of your customers, collect and parse their responses, run A/B tests on your copy, and much more! This blog shows the steps in creating and scheduling campaigns in Sonar.
The pace of communication has rapidly increased alongside technology. Customers expect quicker and more efficient service. Businesses are increasingly bombarded by consumers complaining of long wait times, inconsistent service, and unpunctual communication methods. Over 78% of U.S. consumers say receiving a text message is the fastest way to reach them for important service updates, purchases, and inquiries.
Organizing your team members’ permissions in Sonar according to their specific roles has been proven to help drive revenue and growth. Using Custom Roles and Permissions enables each team member to focus on tasks that only pertain to their job description. In this 4-part series, we will go over common team roles and what their role-based access controls (RBACs) should look like in Sonar.
As you probably know, the world is dealing with a major health crisis. We at Sonar would like to provide an update on what we are doing as a company to help our customers and prospects navigate through this difficult time.
We know shopping for insurance isn’t always an enjoyable experience, but the pain is real for some. The seismic shift in consumer expectations of customer service has risen enormously as technology allows us to access products all day, every day, and from anywhere. So how do you hang onto your customers? You give them good reasons to stay.
Ready to streamline communication with your customers?