Redefine Your Customer Experience With Sonar There’s no denying we live in a mobile-first world. Within mobile, customers are demanding even more helpful interactions with their favorite businesses and brands. Customers are looking for higher-quality personal connection–nobody has the time for a slow string of Interactive Voice Response (IVR) phone calls. And it’s no wonder.
This morning you probably received dozens of marketing emails from various companies. How many of them were actually relevant to your current needs? And how many of them did you simply “mark as read” or delete without even opening? We are so bombarded by marketing messages that we tune out the vast majority of them
What is Mobile Messaging? The term mobile messaging refers to any asynchronous, text-based communication. This includes popular messaging channels such as SMS, Facebook Messenger, WeChat, Line, SnapChat and many more. 1- It’s Where your Customers Are These apps have grown immensely in usage over the last few years, some of them with hundreds of millions
There’s a great article by Holly Stiel called The Ingredients for a Great Concierge. There has also been much news lately about large hotels texting: the Marriott and Hyatt embracing text messaging. Let’s talk about how you can take advantage of text messaging to get ahead of the pack. But first, why – why should
You can imagine texting with your customers, but imagine this: doing fully integrated orders through text. No app or special web-app necessary. Here’s an example: You can do all this too! In this tutorial, we’ll talk about implementing one of the most requested walkthroughs we’ve had: using Stripe to invoice customers over SMS.
This is the third article in a series about implementing SMS for your business. The first article talks about why SMS text-messaging is important for businesses, and the second one is about how to implement text-messaging. In this article, we’ll talk about some best practices – what messages to send, and more importantly, what messages
This is the second article in a series of three articles. The first explains why SMS is so important for business. This article will cover how to implement text messaging and various use cases and examples of companies doing this successfully. tl;dr; How do use SMS for your business: Sign up to a service that
This is my first article in a series of articles on text-first services. tldr; SMS and Text Messaging is experiencing a resurgence like you’ve never seen and you should get with it because you’re going to love every minute (it will do your business goood). A few things have been going on over the past
SMS has been in tech news a lot lately. Companies are being built as “invisible apps” (a phrase that I heard from Ryan Hoover), which basically means using SMS for all communication and transactions, replacing any need to visit a website or download an app. Obviously, we’re very excited about this trend at Sonar. However,