Product Updates – January 2020
A quick overview of enhancements made over the past month: New website, GDPR endpoints, team enhancements, and more!
A quick overview of enhancements made over the past month: New website, GDPR endpoints, team enhancements, and more!
At Sonar, we strive to provide more benefits and features for our partners to alleviate some of the complications of the sales process. Today, we are delighted to introduce a brand new feature that integrates with Salesforce and makes it easier to manage relationships with your contacts over mobile messaging: the Salesforce Text Messaging Plug-in.
Sonar’s platform already helps partners increase engagement from 20% to 70% by using mobile messaging (read our case study). Now with our new Follow-Ups feature, you can schedule an automated series of events to help keep those personal, one-to-one conversations going.
At Sonar, we’ve many seen companies successfully onboard, activate, and convert their customers through mobile communication channels such as SMS and Facebook Messenger. Today, we’re giving companies an efficient way to manage their entire communication workflow through our integration with Zendesk — the helpdesk software solution for over 94,000 companies worldwide.
We believe communication between businesses and customers should be personal, quick, and responsive. Businesses should know who their customers are and understand their history of interactions. Customers want to communicate with agents who are knowledgeable and can help them to resolve their problem or request.
Facebook Messenger is giving the same instant access to your favorite brands or businesses as it does with your closest friends and family. Sonar gives businesses the ability to communicate with customers on the channels they prefer, now with all of the same rich features available in Messenger.