Companies across the world are having to prioritize employee and customer safety while still running a business under these difficult circumstances. Ensuring your employees have a channel to reach out to management is utterly important, especially as states open up business again. Texting can be used to facilitate communication and keep everyone informed.
It was not long ago when the phrase “artificial intelligence” would bring to mind images of robots, science-fiction movies, lines of code across a computer screen, or even time travel! However, as technology has evolved, so has the way companies have adopted AI to perform tasks and create automated workflows. In this 3-part series, we will examine the top automation and AI trends for SMS.
These challenging times have shifted how companies interact and communicate with their consumers and employees. We are all living a new normal, where technology becomes the liaison for how we engage. Mobile communication is now more important than ever. Here are some great use cases for business texting in these tough times:
Sonar’s Salesforce Text Messaging Integration is one of best ways to text your prospects or customers without ever having to leave to application. The set up is simple and easy. Enjoy the benefits of adding a mobile channel to your Saleforce instance.
Most companies understand the importance of a sales pipeline. At each stage, drop-offs are expected. Within these drop-offs, there’s a percentage that have just “gone dark”, meaning they are still qualified, but haven’t moved to the next stage due to lack of responses or action taken on their behalf. This blog explains how important structured follow-ups are.
Looking for a way to stay on top of conversations that require follow-ups at a later time? Perhaps you’d like to send out reminders for appointments or paperwork. Or, maybe you’re looking for marketing automations to help nurture leads with drip-messaging campaigns. Even if it’s a combination of the three, Sonar’s got you covered.
Workflow automation is rapidly becoming an integral part of the everyday operations for all kinds of businesses. Businesses should consider workflow automation when there is a repetitive series of tasks to implement. This blog explains what workflows are, how they help companies, and shares some popular workflows in Sonar.
Simply put, Hosted SMS is a technology that adds business-grade messaging capabilities to a landline or existing business phone number. This does not affect your voice capabilities of the existing number. Hosted SMS only registers the number for SMS to route in and out of Sonar’s platform. Here’s how to get started:
SMS Delivery is a measure of the percentage of outgoing text messages which are received at their intended destination. There’s a lot of criteria that determines whether or not your message will be delivered. In this blog, we discuss criteria and tips to improve deliverability rates.
Campaigns allow you to send highly targeted messages to segment(s) of your customers, collect and parse their responses, run A/B tests on your copy, and much more! This blog shows the steps in creating and scheduling campaigns in Sonar.
Ready to streamline communication with your customers?